Software studio · Cumilla, Bangladesh
We build the software behind service businesses — and the AI that runs it.
The Unmade is a small engineering studio. We operate our own broadband network and build the platforms that run it: billing, customer portals, operations tooling — and autonomous AI systems that keep it all moving around the clock.
Built for operators, proven on our own network.
Billing & customer platforms
Subscription billing, invoicing, payments, and customer portals for service providers — designed around the realities of running an ISP: legacy plans, manual payments, field collections, and customers who call instead of emailing.
Operations & network tooling
Internal dashboards and software for day-to-day operations: provisioning, monitoring, support workflows, and reporting. Tools our own team uses every day, not a product designed on a whiteboard.
AI agents & automation
Autonomous systems that handle repetitive work end-to-end — watching queues, processing data, drafting customer communication, and escalating to a human when judgment is needed. Running unattended, on infrastructure we control.
AI where it earns its place.
We use large language models and agentic systems in production — not as a demo feature. Our automation stack watches payment queues, reads and files documents, drafts routine customer replies, and compiles operational reports overnight.
The principle is simple: machines do the repetition, people do the judgment. Every automated flow has a defined hand-off — when confidence drops or a case is unusual, it lands with a human, with full context attached.
Because we run the business the software serves, automation isn't a growth metric for us. It's how a small team operates like a much larger one.
Small team. Direct communication.
The Unmade is based in Cumilla, Bangladesh. We started as the software arm of our own operation — we run Chauddagram Broadband, a local ISP — and every product we ship is something we use ourselves first.
That shapes how we work: no hand-offs between sales and delivery, no features that survive only in slide decks, and no distance between the people who build the software and the people who depend on it.